Priority Digital Health has been given a seal of approval this month gaining internationally renowned ISO 27001 certification.
Additionally, working with Clinical Safety Consultants at ETHOS who provided third party assessment, PDH reached DCB 0129 compliance standard which is designed to promote and ensure the effective application of clinical risk management. It is the UK’s mandatory safety standard for health IT systems and apps and is governed by NHS Digital, with compliance mandatory under the Health and Social care Act 2012. The standard is strictly about safety, ensuring that the system does not cause patient harm, and underpins all national healthcare initiatives.
Priority Digital Health’s achievement of DCB compliance was followed shortly after with the news of its ISO 27001 accreditation; the internationally recognised information security management certificate issued by the British Standards Institution.
The accreditation process for ISO 27001 involved detailed inspections and testing of the security systems and controls which have been implemented for safe information management. This involved scoping what information needed to be protected within the company’s information security management system and identifying any threats to that information. Topics covered included General Data Protection Regulation and potential security threats such as cybercrime, personal data breaches and theft.
John Dibb, Joint Chief Executive of Priority Digital Health, said: “Clinical risk management, and the systems we have in place to protect our patients and their information, is vitally important to us. We are continually reviewing and refining the way we do this; not only for today, but also for the post-Covid-19 future.
The ISO 27001 certificate is essential to ensuring a robust approach to IT security and demonstrates our commitment to building further resilience. It should be a comfort to our customers to know that Priority Digital Health is working to the highest data and IT security standard possible.
This is bolstered by the DCB 0129 compliance which ensures patient risks are mitigated. At a time when some organisations are deferring full compliance with DCB 0129 due to Covid-19 we hope that this recognition of compliance demonstrates our commitment to patient safety.”
Fast-growing digital provider, Priority Digital Health, have developed and launched a new platform in response to the COVID-19 crisis – within the space of week.
The Covid-19 Welfare platform, designed by the Cambridge-based firm, enables the most vulnerable across Essex to register a request for support and allows volunteers to register their offer of help. Health and social care professionals can then match the volunteers to the requests for support via the platform.
As well as building the platform, the team at Priority Digital Health has trained 350 call handlers and 3500+ volunteers on how to use the system. The Covid-19 Welfare platform is now available to be customised for similar services and can be mobilised with 72 hours.
Alison Meadows, Joint Chief Executive of Priority Digital Health, said: “This crisis has brought into sharp focus the opportunity for digital solutions to get help to the most vulnerable people in our communities, whilst relieving the pressure on our health sector. The new Covid-19 Welfare platform is truly a local service for local residents and we’re proud that 400,000 vulnerable adults will be supported as a result”.
The Service, commissioned by Essex County Council and delivered by Provide CIC in partnership with Priority Digital Health, is designed for people who are without the support of family, friends or neighbours. The aim is to quickly and safely co-ordinate requests and referrals for support from vulnerable people in Essex and connect them to a fully vetted volunteer who wants to help their community during this difficult time.
The platform, which also delivers a remote stop smoking service and other community services, uses the HSCN Network as standard, one of the most secure hosting providers in the UK. It also has a special high traffic hosting solution in place, which can handle a whole population approach tested for 1.5 million residents across Essex.
No one could have predicted the scale and speed of how the Coronavirus has changed everyone’s lives and the role of digital has never been so relevant, keeping us connected and engaged with colleagues and clients and enabling a semblance of ‘business as usual’ in these extraordinary times.
The crisis has also brought into sharp focus the opportunity for digital solutions to get help to where it’s needed most – the most vulnerable people in our communities. Keeping people safe, as well as physically and mentally well during the coronavirus pandemic, is the highest priority for public health.
One of the powers of digital is that solutions can be swiftly identified and developed to meet changing needs in health and social care and to respond to urgent situations and we have just launched a platform in response to the COVID-19 crisis.
Covid-19 Welfare Platform enables requests for support for the most vulnerable to be registered and it also has a volunteer registration page. Health and social care professionals are matching the volunteers to the requests for support via the Platform. We developed and launched this new online service within a week.
The Government announced its vision for digital healthcare technology in October 2018 but it feels like 2020 is the year it comes of age. The vision highlighted the need for a more joined up health and social care system, access to real time data, and systems which can talk to one another.
Digital technology today is giving health and care providers, including local authorities, strategic transformation partnerships and clinical commissioning groups, the endless possibilities of this joined up approach.
New healthy lifestyle websites, with social prescribing being an integral part, are providing an efficient, cost effective gateway for services which put patients more in control of their health and wellbeing.
For providers working together to manage and refer patients effectively across the system, digital is giving them interoperability for seamless patient management. They also have access to rich data which helps them accurately measure and report patient outcomes and therefore better plan future provision.
Importantly, these new platforms are reducing the pressures on overstretched GP Practices and NHS hospitals because the focus is on prevention, putting people at the heart of their health and wellbeing.
Giving people access to services online where they can self-refer and connect with services, whether it’s volunteering or accessing support when socially isolated, smoking cessation, weight management or to book education courses for conditions like diabetes, has enormous potential for patient-led integration of health and social care.
Alison Meadows, Joint Chief Executive of Priority Digital Health